The library
Every kit in the membership
36 core kits across Content, Inquiries and Retention, plus four seasonal campaign packs. Open any kit to see what it is for, what you get and which details you will fill in. Members open the full prompt workspace for $19/month (founding rate).
4 kits shown
InquiriesThe matted dog / shave-down conversation
The words for the hardest conversation of the week: the coat is matted, the kind option is a shave-down, the pet parent wanted the fluffy cut, and anything about the skin goes to the vet.
Retention"Not a good fit" client release script
The kind, final script for ending a client relationship: the dog whose needs are beyond your setup, the client who keeps not showing, or the person you cannot work with. Firm, private, no label on the dog.
- Inquiries
Respond to a public review
A measured public reply to a positive, mixed or negative review that thanks the reviewer, never argues about a haircut, never names the dog's coat condition, and offers a private conversation.
- Inquiries
Handle a request for a discount
A gracious reply to "Can you do it for less?" that reflects your actual stance on discounts, mentions a real maintenance rate only if you have one, and never apologizes for your prices.