Billing and refund policy

Billing

The free kit and the 7 free days take no payment details, so there is nothing to cancel or refund, and they never turn into a paid membership.

Membership is billed monthly at the rate shown at checkout for the plan you choose. Basic: $19/month for members who join during founding enrollment (until November 30, 2026), $39/month afterwards. Pro: $29/month during founding enrollment, $59/month afterwards. If you move from Basic to Pro, nothing is charged that day, Pro is charged from your next Basic billing date (the 1st of the next month if that date is the 29th, 30th or 31st), and Basic stops, so you are never charged for both. The Pro price is the one in force on the day you move. It is charged in advance when you subscribe and then automatically at the start of each billing month until you cancel. Your billing date is the day you first subscribed. A membership keeps the rate it started at for as long as it stays active. If it ends and you join again later, the rate offered at that time applies. Prices are in US dollars and no tax is added at checkout. If you join on the 29th, 30th or 31st of a month (Israel time), access starts at once, your first charge is on the 1st of the next month, and the 1st is your billing date.

Cancellation

Cancel at any time from My shop → Membership, or by emailing info@clinickit.app from the address on the account. You keep access until the end of the period already paid for, and nothing further is charged. Canceling does not delete your account.

Failed payments

If a renewal payment fails, access pauses immediately and PayMe retries the card. Update your payment method from My shop to restore access. If payment is not completed, the subscription ends.

30-day money-back guarantee

If GroomerKit is not right for your shop, you get your money back. Email info@clinickit.app within 30 days of your first charge and we will refund every dollar you have paid, including any renewal charged during those 30 days. You do not need to give a reason, and we will not ask for one. A request sent on day 30 counts, and canceling first does not affect it.

Please write from the address on the account. We normally issue the refund within 5 business days, to the payment method you paid with, and your bank may take longer to show it. Your membership ends when the refund is issued, so access stops and nothing further is charged. The guarantee applies once per member, on your first membership. If you join again later, the rate offered at that time applies.

Other refunds

After the 30 days, renewal payments are non-refundable, including for partial periods. If something went wrong (for example a duplicate charge or a charge after a confirmed cancellation), email us and we will put it right. Section 9 of the terms covers refunds if we substantially reduce or stop the service.

Contact

Billing questions: info@clinickit.app. Please include the email address on the account.