Retention
"Not a good fit" client release script
Let a client go in a way that is respectful to the pet parent, fair to the dog and safe for the groomer, with one spoken script, one written version, replies for pushback, and a short list of things never to say.
What you get
- 1 spoken script (under 60 seconds)
- 1 written version for text or email (under 120 words)
- 1 reply if the client asks why
- 1 reply if the client pushes back or gets upset
- 3 things never to say, with reasons
- 1 internal checklist (5 lines)
Details you will fill in
Your shop profile (name, location, services, voice, audience) is added automatically. This kit also asks for:
- What is the reason, in private?
- How will you say it?
- The dog's name (optional)
- Any upcoming appointment? (optional)
- What you can offer as a next step (optional)
Related kits
Members open the full kit
- The complete prompt template, personalized with your shop
- A labelled sample output so you know what to expect
- Step-by-step instructions and a review checklist
- Save it to your desk and come back any time
Members tap Create for me for the finished draft, or copy the prompt into their own AI tool. You review every draft yourself.