Dog groomer replies drafted from your own prices and policies
A new inquiry never arrives at a good moment. The price question lands at 9 pm with a blurry photo. The "do you come to Wellington" text comes while you are drying a husky. The review goes up on Sunday night. Whoever answers, answers fast and from memory, and each answer comes out a little different.
These kits give you a steady way to draft those replies from what your shop has actually decided: your price list by size and coat, your late and no-show policy word for word, your service area as you really drive it. You paste the personalized prompt into your own AI tool, read what comes back, and send it from your booking app.
The questions these kits cover
The set follows a groomer's real inbox. "How much is a groom?" answered by size, coat and condition. A new inquiry turned into a booking by asking for the details you need. Your mobile service area and arrival windows stated as you run them. A follow-up for the inquiry that went quiet. Availability and the waitlist. Your late, no-show and deposit policy, quoted exactly and fitted to the moment. A discount request. Your gift card options. And a reply for messages that land after hours, so you can answer at 9 pm without working at 9 pm.
Two kits take the hard conversations. The matted dog and shave-down kit gives you the words before the groom, at pickup or by text, plus a kind and firm line for "can you just do the fluffy cut anyway?" and an after-the-shave note that sends any skin question to the vet. The public review kit drafts a measured reply to a positive, mixed or negative review that never argues about a haircut in public.
How a reply gets built
For most kits, you describe what was asked in your own general words instead of pasting the message. Leave out the client's name, phone, address and anything about the dog's health. Then you choose the channel: text, Instagram DM, email or a phone script. Last, you add the price list or policy the reply is allowed to use.
You usually get a main reply sized for the channel, a shorter variant and a version for a second channel. Texts stay under 320 characters with the dog's name first and one ask. The substance stays yours; the kit only shapes it.
Write your prices and policies down first
The kits work best with four short notes on file: your prices by size band and coat with the add-ons and the matted-coat surcharge, your late and no-show policy as it appears on your booking page, your deposit rule and who pays it, and your service area with the travel fee if you drive. If one of these only exists in your head, writing it down is the most useful thing you can do this week, even on days nobody opens a kit.
What stays out of a reply
A reply is no place for a guess about the coat, a comment on the skin, or a price nobody wrote down. The kits keep prices, policies and availability as things you type, so a missing detail comes back as [CONFIRM] instead of an invented number. Any question about a dog's skin, ears, age or medication gets one answer: the groomer is not a vet, and here is how to reach yours.
Texts go out from your booking app, only to clients who agreed to receive them. If you are not sure whether someone agreed, the kits tell you not to send.
